Return of Shoes
We do not entertain requests for the return of our products. So, once the footwear has left the House of Avi runway, they're on their way to you. However, we are always happy to make an exchange for sizing.
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Exchange
We are a firm believer of 'precaution is better than cure' so we strongly recommend checking the size before placing an order. In rare cases the footwear size doesn't fit, we are happy to make an exchange. The customer shall raise the exchange request within 7 days from the date of delivery. (Contact details mentioned below)
- Please note: The return/ replacement postal costs are to be borne by the customer.
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Refunds
We're all about that happily-ever-after feeling when you find the pair that speaks to your sole. So, we don't do refunds, just the promise of a shoe love affair! We always recommend making an informed buyer decision when undertaking an online purchase at House Of Avi.
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Cancellation
Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.
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